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UID:e6874aef754cc3ad73474334b3eb3c44
CATEGORIES:Seminars
CREATED:20240916T103601
SUMMARY:Mitchell Hoffman - University of California Santa Barbara
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:\n\nMeasuring and Boosting the Productivity of Disabled Workers: The Case o
 f Food-Delivery Workers in China" with Yanyou Chen, Huilan Xu, and&nbs
 p;Zhe Yuan\nAbstract: \nWhat do firms gain from hiring disabled versus
  non-disabled workers, and how is this affected by new technology? We shed 
 light on this by examining the relative performance of hearing-impaired wor
 kers using administrative data from one of China's largest food-delivery pl
 atforms. While disabled workers are slightly slower than non-disabled worke
 rs and have worse customer ratings, they supply many more hours and orders 
 per week to the platform and are much less likely to quit, and they earn mo
 re profit for the platform. Leveraging a policy change, we assess the impac
 t of an intelligent outbound call system designed to improve communication 
 for hearing-impaired workers. The new technology significantly enhances dis
 abled workers’ productivity, reduces negative customer reviews, and increas
 es their work participation, thereby overturning most of the pre-technology
  gaps, and further enhancing the profitability of disabled workers. For gig
  work in China, a particular context but one covering many millions of work
 ers, our results suggest that disabled workers face barriers but may still 
 be quite valuable for firms, especially if disabled workers are supported w
 ith new information technology. \n
DTSTAMP:20260418T124423Z
DTSTART:20250327T163000Z
DTEND:20250327T180000Z
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